Payment and Return Policy

Payment, Returns & General Terms Policy

Applies to: Wholesale, Distributor, International, and Private Label Customers

Company: JoJo Couture LLC (dba JoJo Modern Pets, American Pet Supplies)

 

 

Payment Policy

For standard wholesale purchases, payment is due in full prior to shipment unless otherwise agreed to in writing.

Accepted Payment Methods

  • Credit Card

  • ACH

  • Check

  • Wire Transfer

Credit Card Processing Fee

For credit card payments over $3,500, a 2.9% processing fee will be applied.

Payment Terms

To request payment terms, please contact:

📧 sales@jojomodernpets.com

 

 

Return Policy (Wholesale Orders)

If your order arrives damaged or does not meet expectations, please notify us within 3 business days of delivery.

Return Eligibility

To qualify for a return or exchange:

  • Items must be unused

  • Items must be in original condition

  • Items must be in original packaging

 

Return Authorization

Before returning or exchanging items, please contact:

📧 orders@jojomodernpets.com

Please include:

  • Order ID number (if placed online)

  • Order date

  • Shipping address

Our team will respond within 2–4 business days to provide return instructions.

Shipping Costs

  • Shipping and handling fees are non-refundable

  • For free shipping orders, return or exchange shipping costs are the responsibility of the customer

  • We may provide return shipping labels; costs will be deducted from the original invoice

Processing Time

Credits for approved returns may take up to 25 business days to process.

 

 

Holiday Return Policy

 

Holiday and seasonal items are subject to stricter timelines:

  • Halloween items: Must be returned at least 21 days before October 31

  • Holiday (Christmas) items: Must be returned at least 21 days before December 25

Return requests submitted after these deadlines may be eligible for exchange or replacement only, provided all return criteria are met.

 

 

Damaged Shipments

All shipments are fully insured.

  • Damaged merchandise will be replaced promptly.

  • If a package appears damaged upon delivery, you may refuse the shipment.

  • If damage is discovered after opening, retain all original packaging and damaged goods, as carrier inspection may be required.

 

Drop-Shipped Items

Items shipped directly from the manufacturer (noted on the packing list) may need to be returned directly to the manufacturer.

  • Shipping and handling fees may apply

  • Instructions will be provided upon return approval

 

Used Products

We do not resell used products.

All returned used items are either destroyed or donated.

 

Purchases Through Retailers

If you purchased JoJo Modern Pets products from a retail store or third-party eCommerce retailer, all refunds and exchanges must be handled through the original point of purchase.

 

Distributor & Non-Standard Buyers

For distributors, direct purchasing agents, closeout companies, and buyers outside of standard wholesale or buying group orders:

  • Pickup is required from Aurora, IL, unless otherwise specified

  • Buyer is responsible for loading, freight, and delivery

  • Payment terms may be offered based on approved references

  • All goods are considered new condition

Returns

  • Return requests must be emailed to:

    📧 sales@jojomodernpets.com

  • Free returns and automatic credits do not apply

  • Returns are reviewed case by case

 

International Customers

  • Shipping, handling, duties, taxes, and tariffs are the responsibility of the buyer

  • There are no refunds for abandoned shipments

  • For prepaid freight or FOB (outside the USA), full payment is required prior to shipment

For factory-direct shipments (e.g., FOB India):

  • Buyer acknowledges up to a 3% allowable defect rate

  • Minor defects may include cracks or breakage

 

Private Label & Sourcing Customers

Please note:

  • Any unforeseen increases in duties, tariffs, or government fees imposed after order placement but before delivery are the customer’s responsibility

  • If JoJo Modern Pets is billed for such fees, payment is due within 5 days of delivery

  • Transportation estimates are market-based and not guaranteed

  • JoJo Modern Pets is not responsible for delays caused by:

    • Government inspections

    • Port congestion

    • Customs delays

    • Strikes or labor disruptions

    • Failed inspections

     

Additional Fees

Any fees incurred due to inspection holds, storage, or government intervention will be passed through to the customer and must be paid within 5 days of invoicing.

Defect Allowance

  • Up to 3% defect rate is considered acceptable

  • If defects exceed 3%, JoJo Modern Pets will issue a product replacement credit on the next order

For additional details, please contact:

📧 sales@jojomodernpets.com