Payment and Return Policy
Payment Policy
For general wholesale purchases, payment is 100% due at time shipment. Payments can be made by credit card, ACH, check and wire. For credit card charges over $3500 a charge of 2.9% will be added as a processing fee. To request payment terms, please contact sales@jojomodernpets.com.
Return Policy
For general wholesale purchases, if your purchase arrived damaged, or if items in your order do not meet your expectations, please contact us within 3 business days. We want to make it right!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Before returning or exchanging items please contact orders@jojomodernpets.com and provide your Order ID # if placed online, date of order and shipping address. Our staff will contact you within 2-4 business days to make arrangements for returns.
Returns/Exchanges do not include shipping and handling.
*For Free shipping orders, Returns/ Exchanges shipping and handling fees are the responsibilty of the customer. We can provide shipping labels, charges will be deducted from your initial invoice.
Holiday Returns: Restrictions apply to holiday returns. Halloween and Holiday items must be returned three weeks (21 days) before October 31st and December 25th to receive credit. Any return request after the allotted period will be offered an exchange or replacement, so long as they meet the criteria of returned items listed above.
Items Shipped Directly from the Manufacturer: Drop-shipped items (which are noted on the packing list) may need to be returned directly to the manufacturer. Shipping and Handling fees maybe applied.
Did Your Order Arrive Damaged? All shipments are fully insured; damaged merchandise will be replaced promptly.
If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise, as examination by the carrier’s inspectors may be necessary.
For returns, please note that credits may take up to 25 business days.
Note: We do not ship used products. All used items are destroyed or donated.
Purchases through Retailers
If you purchased a JoJo Modern Pets product at a retail store or online with one of our e-commerce retailers, all refunds and exchanges must be obtained through the original place of purchase.
General terms and conditions for purchasing customers
For Distributors, direct purchasing agents, closeout companies and others outside of wholesale buys or buying group orders, are required to schedule pick up from Oswego, IL unless otherwise specified. Loading and delivery of goods is the responsibility of the buyer unless specified in invoice or PO. Payment terms may be provided based on references. All goods are considered new condition. Return request on sales to any of the business listed above, must be emailed to sales@jojomodernpets.com. Free returns and credits are not applicable. Returns are dealt with on a case by case order.
International Customers
Shipping and Handling charges, duties, taxes, and tariffs are the responsibility of the buyer. There is no refund for abandoned shipments. For requests on Prepaid freight for for FOB (outside of the USA), full payment is due prior to shipping to customer, please contact sales@jojomodernpets.com to place a request. For freight, shipped directly from factory (ie, FOB India), the customer acknowledges that there may be up to a 3% defective rate on goods.
Private label/ Sourcing Customers
Please note that if any unforeseen increases for duty charges or other fees are implemented by the USA administration or local government between time of placed order and the arrival at the warehouse or center, if JoJo Modern Pets is passed on these charges, the customer is responsible for these charges and will be due at time of delivery within 5 days. Transportation estimates are provided by market and cannot be guaranteed. JoJo Modern Pets is not responsible for unforeseen delays that may occur. For example, if items do not pass inspection, port delays and strikes, custom control. Please note that any added fees associated with retaining goods due to government inspections those direct invoices will be passed on to the customer and are the responsibility for payment within 5 days of delivery by the customer. Defective could be possible cracks or breakage. If there is more than the 3% defective on your order, we will credit the client with replacement of product on next order. For further information on our terms and processes, please contact sales@jojomodernpets.com